User Experience

Why do customers prefer live chat?

Live chat is slowly revolutionizing the online customer care space. Through them, the amount of call and email communications between businesses and customers have dropped significantly, and this has not just increased the quality of care to the customers, but businesses have also recorded an increase in sales from when they implemented a live chat […]

6 Reasons Why Live Chat is Changing User Experience for the Better

If you’ve been looking for ways to improve your clients’ experience for the better, you may have wondered about adding a live chat to your website. Adding that option to your website can definitely help you to grow your business. Many people, especially the millennials, will use this technology to ask for assistance and communicate […]